How can we help?

How are you able to offer such discounted rates?

With millions of airline employees around the world, we are able to offer properties incredible exposure to a lucrative audience of frequent travelers.

 

Airline employees are also great ambassadors as they are likely to recommend hotels to fellow crewmembers and travelers alike. Offering exclusive rates to airline staff not only fills rooms, but it’s a valuable marketing tool for hotels.

How do I know if I am eligible?

For our hotels offering airline industry rates, you must be an airline employee to be eligible to take advantage of the published discounted rate.

 

Some hotels may require you to present a valid, active airline ID upon check-in. Be sure to check the details on each property’s dedicated page on our website for rate terms, including any specific eligibility criteria.

Can I change my booking?

All rooms are booked directly with hotels. While many properties do offer flexible rate terms, individual policies will differ. Be sure to check rate terms with each property before booking. If full details are not available on the property page on our website, we recommend reaching out to the hotel directly.

What if I don’t get on a standy flight?

All rooms are booked directly with hotels. While many properties do permit last-minute cancellations, individual policies will differ. Be sure to check rate terms with each property before booking. If full details are not available on the property page on our website, we recommend reaching out to the hotel directly.

Are retirees eligible?

Some rates are available to airline retirees, but most do require an active airline ID. Before booking, we recommend contacting the hotel directly to confirm eligibility. Contact information is available on the property’s listing page on our website.

Can I earn loyalty points for stays booked on airline rates?

Most rates booked using airline rates will not earn loyalty rewards points or qualifying nights toward loyalty status. Before booking, we recommend contacting the hotel directly to confirm eligibility. Contact information is available on the property’s listing page on our website.

Will my loyalty status be recognized for stays booked on airline rates?

Most major hotel brands will recognize loyalty status benefits, such as upgrades and complimentary amenities, even when booked on airline employee rates. We have heard different accounts, however. It’s best to check with the hotel directly before booking to confirm.